Contact Us

As 4th generation diamond experts, our industry experience allows us to provide our customers with the finest quality diamond jewelry with exceptional customer service. 100% satisfied customers is our goal and is the reason every purchase includes risk-free 30 Day returns or exchanges. Because we are the manufacturer and the retailer there are no 3rd party markups and we are able to offer our customers exceptional values. Every purchase includes a free warranty and lifetime upgrades. We take pride in what we do and we stand behind your purchase. 

With over 4 decades experience in manufacturing fine diamond and gemstone jewelry, our family decided it was time to simplify the online jewelry buying experience. Now in our 4th generation, we continue the same time honored traditions to craft high quality fine jewelry that you can be confident in.

We stand behind every purchase for quality and strive to ensure 100% customer satisfaction.

We are located in the heart of the jewelry district in Los Angeles, California. 

Yes, our diamond studs are designed, handcrafted and assembled all in the USA. We have the entire process happening right here in front of us, from handpicking the diamonds by our expert gemologists to handsetting them by our team of skilled setters. This gives us complete control over the quality, craftsmanship and the finishing. We are able to work with quick performance, shorter delivery time, timelier inspections and a well-made earring, just how you had seen it on our website!

We started diamondstuds.com in 2013 after years of manufacturing experience. We wanted to bring a step-by-step shopping experience that alleviates the stress of purchasing jewelry online, empowering our customers to become the experts in their own jewelry shopping journey.

We are currently an online only business. No physical showroom or retail locations are available at this time.

Please contact us for any reason, whether you have questions about your order, need help shopping or need more information, we are always here to help. You can call us 1-855-WOW-STUD (1-855-969-7883), chat with us online or send us an email to info@diamondstuds.com.

Yes! DiamondStuds.com offers free 2-day shipping on all U.S. orders through trusted shipping carriers. Free return shipping is also included with all U.S. orders.

DiamondStuds.com insures all jewelry shipments and requires an adult signature for orders valued at $1000 or more.

Your jewelry is carefully prepared for shipment and sent through trusted delivery carriers such as UPS and FedEx. These shipments are sent in unmarked packaging for security and insurance purchases. Additionally we list our return address business name as DS to help prevent theft and also to not ruin any surprise gift shopping. DiamondStuds.com provides tracking information once your order ships. 

Yes, we require an adult signature for orders valued at $1000 or more for insurance purposes. 

Most orders are scheduled to ship within 1–4 business days, depending on the item. You can find the estimated shipping date on the individual product page by looking for the shipping truck icon or adding the item to your shopping cart. Your estimated delivery date and available shipping options will also appear during checkout.

Yes! Expedited shipping options are available during checkout, including priority overnight delivery. You will have the option to select the preferred shipping method before placing the order.

Please contact info@diamondstuds.com for availability of gift messaging. We do not offer gift wrapping at this time.

Yes, please email our customer service team at info@diamondstuds.com as soon as possible. Once an order has been shipped we will not be able to make changes. 

Yes! DiamondStuds.com ships internationally to numerous countries, including Canada, Australia, New Zealand, the United Kingdom, and many others. International shipping typically ranges from $60 to $150, depending on the destination. Customs duties, taxes, and applicable import fees are the responsibility of the recipient.

Once your order ships, you will receive an email containing your tracking information. You can also visit the Order Status section on DiamondStuds.com to check your order's progress. If you need assistance accessing your order information, email info@diamondstuds.com.

Yes, we can do this! If your order value is more than $350, please add the shipping address as an alternative address on your credit card. For more information, please read our Shipping Policy page.

Yes, we offer free delivery to US military addresses. Orders sent to APO and FPO addresses are sent via USPS Express Mail or Registered Mail. Orders ship within the provided date on the product page where the delivery truck icon is shown. Then the delivery date is based upon the individual processing center for the final step of delivering the package.

Please contact us before your order ships. We can have the package shipped to the nearest FedEx or UPS center where your package will safely be held until you are to pick it up at that facility.

If your package is delayed or your tracking information has not updated, contact our customer service team for assistance. Shipping delays may occasionally occur due to carrier interruptions or international customs processing. We recommend keeping your tracking information available so our team can help investigate the shipment. 

In the event a package is missing please email us right away at info@diamondstuds.com so we can file a missing package claim with the carrier. They will conduct an investigation so please provide as many details as possible. These claims can take up to 3 weeks to finalize.

We offer a hassle-free 30-day return and exchange policy on eligible purchases. Items must be returned in new, unworn, unaltered, and undamaged condition, accompanied by original packaging and documentation. U.S. customers receive a prepaid, insured return shipping label at no additional charge.

You have 30 days from the date of delivery to return or exchange eligible jewelry. The returned item must be shipped within that 30-day period to qualify for a full refund or exchange.

Yes! U.S. customers receive free, insured ground return shipping labels and exchanges without restocking fees. However, international returns are not eligible for free return shipping, and the customer is responsible for return shipping costs.

Absolutely! Eligible jewelry can be exchanged within 30 days of delivery, provided it remains unworn, unaltered, and in its original condition with all accompanying documentation. Exchanges are processed once the original item has been received and inspected, and any price difference must be paid before the replacement order is processed. To begin your exchange process please email us at info@diamondstuds.com.

Certain items are not eligible for returns or exchanges, including special orders, watches, custom-designed jewelry, layaway orders, soldered rings, engraved or inscribed merchandise, and earring backings or replacement backings. Items that have been worn, altered, resized, or damaged may also be ineligible.

Once your returned jewelry has been received and inspected, refunds are generally processed within 2 business days. Depending on your financial institution, it may take an additional 3–7 business days for the refund to appear in your account.

DiamondStuds.com offers a lifetime upgrade program that provides 100% credit of your original pre-tax purchase price toward an eligible new purchase. Natural diamond jewelry must be upgraded to another natural diamond item valued at least 1.5 times the original purchase price, while lab-grown diamond jewelry must be upgraded to another lab-grown item valued at least twice the original purchase price. Eligible upgrades are available at any time, subject to program terms and conditions.

Yes. Original grading reports, certificates, and accompanying documentation must be returned to receive the full upgrade credit. If the original documentation is missing, a $150 replacement certificate fee may apply to each diamond, and the jewelry must be returned in its original, undamaged, unmodified condition.

Yes! Every purchase includes a complimentary limited lifetime warranty covering manufacturing defects. The warranty also includes access to professional jewelry maintenance services to help preserve the beauty and longevity of your jewelry.

Our limited lifetime warranty covers qualifying manufacturing defects, including issues with craftsmanship or structural integrity. If an item is determined to have a manufacturing defect, DiamondStuds.com will repair or replace it at no charge. All warranty claims are subject to inspection and approval by our expert jewelers.

The warranty does not cover lost diamonds, accidental damage, everyday wear and tear, or damage caused by neglect or improper maintenance. However, manufacturing defects are covered following inspection and approval. We recommend obtaining separate jewelry insurance to protect against loss, theft, and accidental damage.

Yes! Complimentary maintenance services include professional jewelry cleaning and inspection, prong re-tightening, polishing, rhodium plating, and professional cleaning. These services help maintain your jewelry's appearance and security over time. Customers are responsible for the shipping cost to send their jewelry in for service.

For routine cleaning, soak your jewelry in a mixture of mild dish soap and warm water for approximately 20–30 minutes. Gently brush with a soft-bristled toothbrush, rinse carefully, and pat dry with a soft cloth. Avoid harsh chemicals and ultrasonic cleaners, particularly for delicate or intricate settings.

We recommend removing your jewelry before sleeping, bathing, or engaging in activities that could cause impact or damage. Sleeping in earrings can cause posts to bend or earrings to become lost, while exposure to soaps, chemicals, and personal care products may affect precious metals. Store your jewelry in a safe, dry place when not wearing it.

Yes! DiamondStuds.com offers professional jewelry repair services through its in-house team of expert jewelers. Repairs resulting from manufacturing defects are covered under the lifetime warranty, while repairs related to normal wear and tear or accidental damage may incur additional charges. All repair costs are quoted for approval before work begins.

If you notice a loose diamond or damaged setting, discontinue wearing the jewelry and contact our customer service team immediately. Our expert jewelers can inspect the piece and determine whether the issue qualifies for warranty coverage or requires a paid repair. We recommend annual inspections to help prevent loose stones and potential loss.

DiamondStuds.com accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, PayPal Credit, and wire transfers for international orders or by special request.

Yes! DiamondStuds.com offers financing through Affirm, allowing eligible customers to split their purchases into convenient monthly payments. Depending on purchase amount and approval, payment options may range from 3 to 36 months, with APR rates varying by offer and eligibility.

Rates from 0-36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For Affirm's full disclosures, see affirm.com/disclosures.

Absolutely! DiamondStuds.com uses secure payment processing and industry-standard security measures to help protect your personal and financial information. Our website utilizes 256-bit SSL encryption and additional security monitoring to help ensure a safe shopping experience.

Applicable sales tax is calculated based on the shipping destination and relevant state and local tax requirements. Any applicable taxes will be displayed during checkout before your order is completed. International orders may also be subject to additional customs duties, import taxes, and fees.

Contact our customer service team to review possible split payment options by email at info@diamondstuds.com.