Frequently Asked Questions

As third-generation diamond experts, we bring decades of industry experience to every piece we create. Because we are both the manufacturer and retailer, we eliminate third-party markups and are able to offer exceptional value.

Every purchase includes risk-free 30-day returns or exchanges, a free warranty, and access to our lifetime upgrade program. Our goal is simple — 100% customer satisfaction.

Yes. Every jewelry purchase includes a limited lifetime warranty covering craftsmanship and manufacturing defects.

You can upgrade your jewelry at any time and receive full credit of your original purchase value toward a qualifying new piece.

Our jewelry is handcrafted and finished in Los Angeles, California.

Yes. Certification details are available for qualifying diamonds and can be provided upon request.

Yes. We offer single diamond studs and can assist with matching replacements whenever possible.

We offer both genuine natural diamonds and lab-grown diamonds. Each diamond meets strict quality standards.

Yes. Lab-grown diamonds have the same physical, chemical, and optical properties as mined diamonds.

Many of our diamonds are independently graded and certified by respected gemological laboratories.

Yes. Select diamond studs are available with GIA certification.

Yes. All diamonds are sourced responsibly and comply with conflict-free standards.

Clarity preference depends on budget and personal priorities. VS and SI clarity diamonds offer excellent value and visual appearance.

Near-colorless diamonds in the G-H range provide a beautiful balance of value and brightness.

Yes. Appraisal reports for insurance purposes can be requested with your order.

Fluorescence refers to a diamond's reaction to ultraviolet light. It may subtly affect appearance depending on strength.

Ideal Cut diamonds are proportioned to maximize brilliance and sparkle.

Push backs are comfortable for everyday wear. Screw backs offer additional security.

Yes. Many styles can be customized by diamond size, shape, setting, and metal.

White gold and platinum offer a modern bright look, while yellow and rose gold provide warmer tones.

A 5mm diamond is approximately equivalent to a 0.50 carat round diamond.

Yes. We offer select gemstone jewelry styles including birthstones.

Ring sizing guides are available online, and our team can assist if needed.

Yes. Our collection includes rings, pendants, bracelets, and other fine jewelry.

Yes. We offer a curated selection of diamond earrings designed for men.

We recommend gentle cleaning with warm water, mild soap, and a soft brush.

Gold alloys may react to environmental factors such as moisture, cosmetics, or skin chemistry.

We accept major credit cards and other secure payment options.

Yes. Layaway options are available for select purchases.

Please contact our team as soon as possible to request order updates.

Yes. Financing options may be available at checkout.

You can request an appraisal during checkout or by contacting customer service.

Free shipping is available on qualifying U.S. orders.

Yes. Signature confirmation is typically required for security.

Yes. Alternate shipping addresses may be used for delivery.

Shipping availability may vary. Please contact us for assistance.

Delivery can be rescheduled through the carrier.

Expedited shipping options may be available.

Shipping times vary depending on customization and availability.

Please contact our team to confirm order status.

Tracking information will be provided once your order ships.

You may trade in eligible jewelry and receive credit toward a new purchase.

Our team may still be able to locate your purchase history.

Yes. International shipping options are available.

Yes. Ring resizing services are offered on qualifying styles.

We offer risk-free 30-day returns and exchanges.

Return policies may vary for international orders.

Return labels can be requested through customer support.

Please contact our team to discuss available options.