Diamondstuds.com

FAQs Frequently Asked Questions

A few of those questions that we come across more than often! In case you have any further questions regarding our policies and the overall shopping experience, we are always happy to assist you by phone, live chat, or email.

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ABOUT DIAMONDSTUDS.COM

Why should I shop at DiamondStuds.com?

As 3rd generation diamond experts, our industry experience allows us to provide our customers with the finest quality diamond jewelry with exceptional customer service. 100% satisfied customers is our goal and is the reason every purchase includes risk-free 30 Day returns or exchanges. Because we are the manufacturer and the retailer there are no 3rd party markups and we are able to offer our customers exceptional values. Every purchase includes a free warranty and lifetime upgrades. We take pride in what we do and we stand behind your purchase. For more information about us, please visit our About Us page and learn more about us.

Do you offer a free lifetime warranty?

Yes! Free Lifetime limited Warranties are included with every purchase. Fine jewelry should last for a lifetime and we help ensure that through proper care and maintenance. Yes, you can! (Valid for U.S. orders only.) We offer free lifetime maintenance services such as polish, rhodium, prong tightening, etc. A charge of $50.00 is applicable towards shipping and handling. For details, please read our Lifetime Warranty page.

What are the requirements to upgrade my jewelry?

There are 0 minimums, time requirements, maximums and our upgrade / trade-in policy covers anything ever bought from us. Your jewelry is always valued at 100% of what you originally paid and valid towards any other product of any greater value. See our Upgrade Information Page for details and terms for the program.

Where is your company located?

We are located in Los Angeles, California. All our jewelry is hand-crafted in the USA by our family of jewelry experts.

PRODUCT TIPS AND INFO

Can I request a diamond certificate before I buy?

Yes. Because we check and inspect every diamond before it ships we can provide the grading reports in advance. Simply email us at info@diamondstuds.com with the diamond information you are looking for, including the item ID # and we can provide diamond images, certifications or videos.

Can I replace one lost diamond earring or just buy a single diamond earring?

Absolutely. Single earrings are a common purchase at diamondstuds.com because we specialize in matching lost or single replacement diamond and gemstone earrings. Here are a few quick links to single earrings categories - Single White Diamonds - Color Diamonds - Single Black Diamonds or our - Single GIA & EGL Certified Diamonds If you are still searching for a diamond not shown on site we can customize any diamond, quality and setting. Simply contact us and we can assist.

Are your diamonds genuine and natural?

Yes. All our diamonds are certified and genuine. With over 40 years in diamonds and jewelry we strive to provide our customers with the best diamonds in the quality of their selection.

Are your diamonds certified?

Yes - We use 3rd party certifications including GSL, EGL USA and GIA grading reports. You can view what certification is included with your item by reading the title of that product. We can also provide a specific certification by emailing us the item number and the particular grading report your desire.

Are your diamonds conflict free?

Yes, 100% conflict-free! All our diamonds are natural and ethically sourced.

Which clarity numbers and grading is the best?

For Color Gradings the most absence of color and highest rated starts at D and continues down the alphabet gaining more visible color. For Clarity ratings VVS or Very Slightly included are among the best going down the scale to I or Included. Showing the most visible inclusions to the naked eye. With most diamond shapes we may recommend a clarity rating of SI1 or Slightly Included level 1. This will show minimal of natures flaws and allow for a brilliant light performance. For more diamond education visit our - Diamond Guide Page

What color grading do you suggest

The best color grade available is D. Though, if you are a savvy shopper looking for a great value G-H in color is our most common purchased color grade.

Do you provide an appraisal report for insurance purposes?

Yes. This is provided upon request free of charge. When you place your order please check the box for free appraisal report and one will be included for you.

What does florescence mean on a diamond?

Florescence actually is the absence of a blue tone in diamonds. None would be the best grading available for Florescence.

What is Ideal Cut? Do you sell Ideal Cut diamonds?

We offer our Signature Hearts and Arrows diamond cut to ideal proportions and standards. This is known as the hearts and arrows cut which is visible under a microscope. Diamonds with higher cut grades will perform better with light refraction and appear brighter and exude more sparkle and fire.

What backings should I select?

Most common backings are the push backs due to their ease and simplicity for quick on-and-off wear. Though the screw backs are suggested due to their security in wear. While these backings take a few seconds to put on and off, they result in less lost and missing earrings or backings during wear.

Can I customize my order?

Yes! We specialize in unique and special request orders. Please Contact Us and one of our diamond experts can assist in your customization.

What metal type do you recommend?

While 14KT White Gold is the most popular 14KT Rose Gold is trending as a modern option for many earring and ring settings. We offer 18KT which is more pure than 14KT. Platinum is a white metal with the highest purity and is considered to be hypoallergenic and recommended for anyone with a nickel allergy.

What size is a 5MM Diamond?

A 5MM round diamond is generally about a 1/2 or .50 carat diamond.

Do you offer birthstone jewelry?

Yes. We offer various different genuine gemstone rings, pendants and earrings ranging from Rubies, Sapphires, Emeralds and more. If you are still searching, please contact us and we can assist in customizing that perfect birthstone item for you.

How do I find my ring size?

View our Ring Sizer before your purchase to ensure the accurate size is ordered.

Do you sell more than Diamond Stud Earrings?

Yes! We specialize in diamond stud earrings because that's our passion and why we are able to offer great values and qualities to our customers. Though, we offer diamond and gemstone rings to fashion jewelry in unique colored gems and black diamonds.

Do you sell men's earrings

Yes. Men's Earrings are one of our most popular purchases because we offer all the diamond shapes and sizes.

How do I clean and care for my new diamond studs?

The most simple and safe recommended care for your fine jewelry is a 20 to 30 minute dish soap and water bath. Then a soft tooth brush cleaning before a pat dry with a soft cloth. Never use harsh chemicals to clean jewelry. Avoid ultra-sonic machines that vibrate and heat for fine settings like a micro-pave fashion stud earrings.

ORDERING INFORMATION

What forms of payments do you accept?

We can accept most popular forms of payment including for all major credit cards – Debit, Visa, MasterCard, American Express, and Discover. We also accept payments by PayPal, PayPal Credit and BitCoin. Wire Transfer is available for international orders or by special request. Financing is also available for easy monthly payments of your purchase.

Do you offer Layaway?

Yes, our layaway is simple and allows you to select your item today to ensure in-stock and pricing you see today with allowing up to 6 months to pay. Shipments are made upon final payment. See our Layaway Page for more details or Make a Payment now.

Can I make changes or update my order?

Yes. We can accommodate changes to an existing order. Contact Us as soon as possible, ideally before your order ships to ensure there are no delays.

Do you offer financing?

Yes. We currently offer Financing through Affirm so you can take the stress out of your purchase and allow simple payments to be made overtime.

How do I request the free appraisal?

Yes. Simply click the box over the price listed on your item page before purchasing. Then one will be provided for you.

SHIPPING INFORMATION

Is signature required for delivery?

An adult signature is required to ensure your insured jewelry arrives to you safely of packages $350 valued and above.

Can my order ship to a different address?

Yes, we can do this! If your order value is more than $350, please add the shipping address as an alternative address on your credit card. For more information, please read our Shipping Policy page.

Can you ship to APO and FPO addresses?

Yes, we offer free delivery to US military addresses. Orders sent to APO and FPO addresses are sent via USPS Express Mail or Registered Mail. Orders ship within the provided date on the product page where the delivery truck icon is shown. Then the delivery date is based upon the individual processing center for the final step of delivering the package.

What if I cannot be home to sign for the package?

Please contact us before your order ships. We can have the package shipped to the nearest FedEx or UPS center where your package will safely be held until you are to pick it up at that facility.

What if I need the order faster than the estimated ship or delivery time onsite?

At times we can make accommodations to rush delivery of an order so you can receive it quickly! Need that perfect sparkling gift quickly or have that anniversary that came up quicker than you imagined? We can assist. Please call, Live Chat, or email us and we can assist in making your surprise happen.

When will my order ship?

On the item product page look for the shipping truck, this will show you the soonest shipping date available for that product. This is usually within 1 to 4 business days. To check the first available delivery date add the item to cart and on the billing page will show available shipping options including expedited shipping. This will give you an accurate delivery date for each item.

What if I didn't receive any order updates? Will my order ship on time?

Yes. From time to time order status emails may not be received until the order has shipped which provides the tracking number. At any time you may track your order here

How do I check my order status/track my order?

Simply - Check Order Status here If you have any troubles logging in please email us at info@diamondstuds.com and we can email you an update on your order.

POLICIES & SERVICES

How do I take advantage of the lifetime upgrade program?

At diamondstuds.com we offer a 100% upgrade credit equal to the amount you originally paid at anytime an all jewelry. There are no limits to your upgrades. For more details on upgrading an order visit our - Lifetime Upgrade Page and once your are ready click the "upgrade order" button and begin the process on your own. Once you checkout your new order will be processed and a return shipping label and email instructions will be provided.

What if I don't have my original order number to upgrade?

No worries, simply email or Contact Us and we can provide the original order number to you.

Do you ship internationally?

Yes. We most commonly ship internationally to Canada, Australia, New Zealand but ship to all the below countries. For more details on international shipments please visit our Shipping Policy page.

  • AustraliaAustralia
  • Austria Austria
  • Canada Canada
  • Denmark Denmark
  • Germany Germany
  • Greece Greece
  • Hong Kong Hong Kong
  • Ireland Ireland
  • Mexico Mexico
  • Netherlands Netherlands
  • New Zealand New Zealand
  • Philippines Philippines
  • Portugal Portugal
  • Puerto Rico Puerto Rico
  • Russian Federation Russian Federation
  • Singapore Singapore
  • South Africa South Africa
  • Spain Spain
  • Sweden Sweden
  • Switzerland Switzerland
  • Ukraine Ukraine
  • United Arab Emirates United Arab Emirates
  • United Kingdom United Kingdom
  • United States United States
  • Virgin Islands (British) Virgin Islands (British)
  • Virgin Islands (U.S.) Virgin Islands (U.S.)

How do I get a solitaire ring resized?

Simply email us at info@diamondstuds.com. We will inspect, verify your ring and resize the ring in house by our master jewelers. A return shipping label may be provided for you.

What is your return policy?

We offer free returns and exchanges within 30 days of the original delivery date. We always want our customers to be 100% happy with their purchases. For more details please visit our Free Returns Policy Page.

How do I get a return shipping label?

Within 30 days of receipt of your order, please send us an email anytime to info@diamondstuds.com for a return or an exchange shipping label.

What if I want to make a return after 30 days?

Please view our BuyBack Guarantee where our customers can shop with added confidence knowing we stand behind the quality of every purchase and offer a lifetime buyback guarantee for any items purchase applicable for a refund.

Terms: All Answers to frequently asked questions are subject to change. While we strive to keep these answers current for most accurate information please email us anytime at info@diamondstuds.com

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