Lifetime Warranty
Included Limited Lifetime Warranty
Company warrants that its products will be free from any manufacturing defects at the time of delivery. If you believe that you have received a defective product, please contact us for mailing instructions. If our inspection indicates a structural defect, then we will repair or replace the item at no charge to you and pay for all shipping costs. If the defect or damage is caused by normal wear-and-tear, then we may repair your jewelry at cost, but you will pay for all shipping costs.
All DiamondStuds products are expertly crafted in the USA with experienced craftsmanship by our in-house jewelry family. Have confidence in all your fine jewelry purchases knowing that a limited lifetime warranty is provided with every purchase. In addition to included complimentary maintenance services, we offer additional jewelry repairs and other paid services not covered under the manufacturer warranty.
WARRANTY INCLUSIONS & AVAILABLE SERVICES
We warranty and protect all our natural and lab grown diamonds against any discoloration, fading or darkening. Please contact us and we will send you instructions on how to ship this item to us for inspection. If our inspection indicates a manufacturer defect, then we will repair or replace the item at no charge to you and pay for all shipping costs. Keep your diamond stud earrings and fine jewelry secure by having it professionally inspected and serviced by our experts annually. You can have your jewelry serviced yearly under the included limited warranty. By purchasing a shipping label, you will receive a fully insured return label by email that will include instructions for processing.
Complimentary Included Services:
Examples of Other Available Paid Jewelry Services:
- - Replacement or additional backings for earrings
- - Ring sizing after 30 days from purchase. Greater than one ring sizing up or down
- - Bent, damaged and loosened prong(s) allowing a stone to become loose or lost due to normal wear or other damage
- - Rebuilding of prongs and precious metals that can naturally wear overtime with normal wear conditions
To purchase a $45 US shipping label ($65 international) for all warranty services please contact us.
Return shipping is complimentary.
CONDITIONS & EXCLUSIONS
The included limited lifetime warranty and services are eligible of the first receiver or purchaser of the jewelry.
Included warranty cannot be transferred to any additional owners.
Fine jewelry of precious metals require standard maintenance. Services provided by other jewelers voids all warranties.
Any alterations made from third parties voids all warranty and included services provided.
Damage or breakage to necklace chains are not included under warranty.
Some examples of exclusions to warranty may be:
Discoloration to metal due to chemicals, hot tubs, makeup and lotions.
Lost jewelry or missing and broken parts.
Lost center or side diamonds or gemstones, chipping or breaking due to normal wear and tear are not covered under warranty.
Trauma or incident to jewelry that causes damages or loss of stones.
CARE TIPS FROM THE EXPERTS
Ensuring your jewelry lasts a lifetime requires proper care and annual maintenance. Here are a few extra tips to consider in long term care.
- 1. Remove jewelry before washing or sanitizing hands.
Chemicals including alcohol and other cleaners cause harm to metals and gemstones
- 2. Don't wear your jewelry while you sleep.
Jewelry can become damaged or lost if worn while sleeping due to movements. This is a time when earrings most commonly become lost or posts bend
- 3. Store your jewelry in a dry and safe place away from sinks.
It is wise to store jewelry away from sinks and chemicals like lotions or sprays that may come into contact with your jewelry
