Hassle-Free Free Returns and Exchanges

With over 40 years experience in manufacturing fine jewelry, our family decided it was time to simplify the online jewelry buying experience. We stand behind every purchase for quality and strive to ensure 100% happy customers. This means simple and free returns too.

You can return your jewelry without any worries. We offer free domestic returns and exchanges within 30 days after receipt of your purchase. Our commitment to offering free returns and exchanges guarantees your satisfaction with every fine jewelry purchase. This means that if you're not completely satisfied with your jewelry, you can return or exchange it within 30 days without any additional cost, for any reason. This policy ensures that you can shop with confidence online and be worry-free, knowing that we stand behind the quality of our fine jewelry products and want to make sure you're happy and confident with your jewelry selection.

We provide Free domestic (US) return shipping & exchanges with no restocking fees. Simply email us with your order number and return reason and details to start the return process. We will provide a printable return label by email, within 1 to 2 business days. Simply print and adhere the label on the outside of a securely taped shipping box, and then drop off the package at your nearest appropriate shipping center. (UPS or Fed Ex as indicated on the return label)

Our passion for sparkle starts with knowing our love for exquisite fine jewelry becomes a showcase of your emotion for someone special

What Qualifies?

As we meticulously hand-craft our exquisite jewelry in-house, we take pride in extending our Free Returns and Exchanges* policy to all our diamond studs and fine jewelry purchases.

To qualify for this, it's important that the jewelry remains unaltered, undamaged, and in new condition, accompanied by the original jewelry boxes and certification documentation. Following these guidelines ensures your eligibility for a complete refund or a full exchange.

Things to keep in mind when returning / exchanging earrings and jewelry:

Request A Return

Initiate a return by filling out the form below, completely. A follow up email with a return label and return instructions will be provided to the email provided within 48 business hours.

* Order #
* Email
*Notes/Comments
*Type the characters you see in the picture below.
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HOW FREE RETURNS WORK

1. Please email us before you return your jewelry, so we can be sure it arrives safely. While we cover the expense of the domestic return shipping label (US), it is necessary to use the fully insured shipping label provided, so that the earrings/jewelry have a safe return and can be accurately tracked for proper and efficient processing. *If the provided shipping label is not used, your return or exchange will not be accepted and may become lost.

2. Do ensure that the gorgeous item is unaltered, undamaged and in a new condition. If the earrings/jewelry has been resized, altered, damaged, or in used condition, we will not be able to offer a full refund or exchange and may only offer a partial credit.

3. Please include all original jewelry boxes and contents including any documents received along with the order, such as the original EGL USA / GIA, IGI grading reports, Appraisal Certificates and Certificate of Authenticity. If these item(s) are not included in the return packaging, a $150 replacement certificate fee is reduced from the return amount.

4. If you have received any free gift(s) along with your purchase, please include the free gift(s) with the return for a full refund. If you would like to keep the free gift(s) but not the purchased item, you may be charged the retail value of the free gift(s).

Once you have submitted a return request using the above return request form, a pre-paid return shipping label for printing and return instructions will be provided by email. Once we receive the return shipment, typically within 2 business days after dropping off at the appropriate local carrier as instructed, we will send you an email if any questions or variances in the return amount arise. Refunds are processed within 1 to 2 business day(s) after receipt and verification of the return. Please note it may take 2 - 7 business days for a processed refund to appear with your financial institution, based on variable processing times. (All estimates exclude weekends and national holidays.)

Our jewelry is meticulously crafted by our in-house family of expert artisans. This is why we guarantee each and every purchase from DiamondStuds.com with a commitment to superior quality.

Though, some unique and more intricate jewelry may be excluded from the standard Free Returns and Exchange policy.

Exceptions & Exclusions

*SOME ITEMS CANNOT BE RETURNED OR EXCHANGED:

Special requested orders, watches, custom designed merchandise, layaway orders, soldered rings, merchandise with special engravings or inscription(s) upon request, backings and replacement backings or jewelry that has received any third party alterations.

*International orders/returns outside of the US can be returned or exchanged within 30 days, though, are not applicable to the Free returns policy. International return shipping is the responsibility of the purchaser.

It is recommended to insure international return packages (outside of the US). Any applicable duties and taxes for returns are non-refundable and are deducted from any refunded amount. Diamondstuds.com is not responsible for lost/damaged packages.

  • Expedited shipping costs are non-refundable
  • Refunds will be processed to the same method of payment or credit card used upon original purchase
  • Layaway Orders are excluded from the standard return policy and qualify for free exchanges only
  • Limited to 3 free returns or exchanges annually.

*Policies and procedures subject to change at any time.

FREE EXCHANGES

- Not quite what you were searching for? That’s ok - We Offer Free Exchanges Too.

A Simple Exchange Process is our Goal - We've streamlined the return exchange process to make it simple for you. This approach gives you the confidence to shop without any concerns, ensuring a worry-free experience with every purchase. Our dedicated family of jewelry experts meticulously hand-crafts each piece in-house. This personal touch is a testament to our unwavering commitment to excellence. We firmly stand behind every DiamondStuds.com purchase, assuring you of the highest quality standards. This dedication is at the heart of our brand's promise to deliver jewelry that you can cherish for a lifetime.

Follow all the same steps above for a Return. The difference is, you will receive the new exchange item back. An exchange order will begin processing once we receive the original returned jewelry item(s) in our offices.

If there is a difference in the amount owed we will contact you and charge the difference necessary before the new exchange order can be processed. If there is a refund due, the refund is processed automatically at the time of shipping and typically shows on your financial statement within 5-7 business days. The standard processing time will apply to the new exchange order and ships with our standard free shipping.

For more information regarding our Free Return & Exchange Policy, please send us an email anytime at info@diamondstuds.com. Include your Order number for expedited service.

You will be surprised how helpful and easy-to-work-with our family is! We want to ensure you are 100% happy with your purchase. After all, a purchase from DiamondStuds.com is meant to sparkle for generations to come.

Still have questions before you purchase?

We are happy to help and ensure your gorgeous jewelry purchase sparkles for a lifetime.

Here are a few commonly asked questions

How do I know how big the earrings will look on me? View our Diamond Earring Size Guide to get an idea of how big a diamond earring pair will be, before you buy.

What if I missed the 30-Day return window? You can still Upgrade your purchase at any time by utilizing the Lifetime Upgrade Policy.

What if I no longer want my purchase and it’s been more than 30 days? We have you covered there too. We offer a Buy Back Guarantee on all DiamondStuds.com purchases. Visit our Buy Back Guarantee to learn more.

Ready to Start a Return or Exchange

Simply email us. Include your Order Number and all details for the reason for the return and/or exchange item of interest to: info@diamondstuds.com Please allow 1-2 business days for a response.

*Free returns policies and procedures subject to change at any time.
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